01
Report it in 60 seconds
Pick the property from our directory, add your stay dates and describe the item. No account needed.
For hotels, guest houses & short stays
The forgotten charger goes home.
Guests report what they left behind. Properties confirm with a photo and a real shipping price. One payment, and the item is on its way.
€0
for the property — no setup, no subscription, no running costs. Ever.
The guest chooses what happens next
Ship it to me — €20 service fee + actual shipping — paid by the guest
Give it to charity — No payment, no shipping
Recycle it — No payment, responsibly disposed
Room 412 — glasses,
charger, passport
Anna reported a charger
Room 412 · stayed 4–6 March
Every return follows the same four steps — and the guest sees each one.
How a return works
The same three steps every time — for a phone charger or a passport.
02
Photo confirmation
If staff find it, you get a photo, the exact shipping cost and the €20 service fee — nothing hidden.
03
Pay once, it ships
Pay securely and the property sends your item with tracking. Not found? You pay nothing.
Why properties join
Lost property is a cost centre for most teams. Here it becomes a tracked, self-financing workflow that guests remember you for.
Create a free property accountFree to join, revenue positive
No subscription. You keep the shipping cost plus €10 of every €20 service fee.
Paid on the 1st
Every settled return from the previous month is paid out on the 1st of the following month.
No more inbox chaos
One queue for every request, with guest details, stay dates, photos and shipping status.
Left something behind?
Find your property, tell us what it was, and track everything from one private link.
Start a report